PRIME SYSTEMS

Prime Systems: Modernising Risk Management Systems

Mobile App creation
Digital improvement and transformation
Modernise existing systems
Improved user and client experience

Challenge

Prime Systems boasts a strong customer base spanning over 85 sector-leading companies across the UK and Europe, Prime deliver vital health and safety management software that keeps public spaces and places safe and compliant. Prime Systems had an ambition to enhance their health and safety offering, and they recognised the need to revamp their systems, and user interface to improve functionality, accessibility, transparency, and reporting.

Solution

Enter Propel Tech, software development company, Propel’s expertise in developing bespoke software, profound interest in Prime Systems' requirements, wealth of resources and technical knowledge across various platforms were pivotal to the development of a new mobile app that seamlessly integrated with Prime Systems' existing infrastructure. The new app enables a better customer experience and creates a standout in a busy market. Additionally, Propel facilitated systems updates and the implementation of essential features like single sign-on and multifactor authentication, addressing longstanding limitations of Prime Systems' legacy systems.

Impact

Prime Systems now boasts a modernised customer experience via its new app, and improved technology stack. The introduction of the mobile app and enhanced authentication features not only addressed immediate shortcomings but also future-proofed Prime Systems' offerings. The collaboration was characterised by excellent communication and project management. Propel's proactive approach, clear deliverables, and regular updates ensured transparency and accountability throughout the project lifecycle.